Servicom Unit – Federal University of Kashere

Servicom Unit

Introduction

This is the University-wide Service Charter of the Federal University of Kashere, Gombe State. The Charter spells out the services provided by the University and the standard to which these services should be delivered. it gives all customers or clients the opportunity to make complaints and the means through which they could do so in case of service failure. It also shows details of the University’s commitment to report on these services and regular review of its performance.

Vision

Our vision is to become a world-renowned center of learning where students are prepared with the knowledge, skills and dispositions that they need in order to serve their community, state, nation and the world through excellence in teaching, research and service.

Mission

Our mission is to serve as a world-renowned center of learning through excellence in teaching, research and scholarly/artistic activities, and service to the community, state, nation and the world.

Core values

Truth
Freedom of thought and expression
Respect for diversity and the dignity of the individuals
Responsibility as stewards of the environment and citizens of the world
Excellence in intellectual, personal and operational endeavors
High standards of morals and ethics
Efficient resource management, based on cost effectiveness.

Services

Teaching
Research
Community Services
Consultancy

Service Delivery Commitment

The University is committed to:

Ensuring uninterrupted programme of study
Conducting credible examinations
Ensuring prompt release of results
Publishing examination results within two (2) weeks after examinations
Providing courteous, prompt and quality service to every student, as well as listening to their concerns and taking appropriate actions.